Our experience with Grasshopper has been a good one!
September 27, 2019

Our experience with Grasshopper has been a good one!

Dan Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grasshopper

We primarily use it to make and receive calls for our business.
  • Clear calls
  • Ability to use cell phone for calls instead of landline
  • Gives us a professional look
  • We have an 888 # that we use for people to call in. But when we call out, we'd like to have the ability for the outbound call to have the name of our company instead of just the phone number that way people can know who is calling.
They're always ready to help and have excellent customer service representatives

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

Yes

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

It's well suited for small businesses who need a phone number other than their cell.

Grasshopper Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
3
Call reports
10
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
9
Call park
Not Rated
Call screening
Not Rated
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
8