Strong ATS for mid-sized companies, great functionality. Customer support and reporting lacking
September 20, 2019
Strong ATS for mid-sized companies, great functionality. Customer support and reporting lacking
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Greenhouse
Greenhouse is used as our applicant tracking system and recruitment CRM. The Talent Acquisition team has ownership of the software but it is used by all employees (for referrals & internal job moves). It enables us to streamline our recruitment process, manage our candidate sourcing efforts and maintain records of recruitment/hiring efforts.
- Able to handle a large amount of data/recruitment very easily.
- Can handle approvals in-depth at both requisition (which we do) and job offer.
- CRM enables automation of candidate management and re-using the existing candidate database.
- The reporting. Unless everything is set up perfectly and data entry is great, the reporting struggles.
- Would often export data to Excel and run my own reporting there.
- The UI/UX can feel a bit clunky, especially compared to rivals. Functionality is all there but not always intuitive.
- Enabled us to manage and track all recruitment efforts.
- Still required manual reporting to be done
- Workable and Lever
Workable was the cheapest option but also the youngest (so less feature-rich). Lever was similarly priced and had much more intuitive workflows. The tipping point to go with Greenhouse was their handling of job requisitions. We have a large amount of detail in job approvals prior to any hiring efforts which Greenhouse supports. Both Workable and Lever only had a very limited amount of detail submitted in job requisitions approvals.
Do you think Greenhouse delivers good value for the price?
Not sure
Are you happy with Greenhouse's feature set?
Yes
Did Greenhouse live up to sales and marketing promises?
Yes
Did implementation of Greenhouse go as expected?
Yes
Would you buy Greenhouse again?
Yes