Greenhouse is my go to!
October 24, 2019

Greenhouse is my go to!

Christina Wells | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Greenhouse

It's hands down one of the best Applicant Tracking Systems I've used. It's extremely intuitive for the daily users and especially for interviewers. There are times that an interviewer will only touch Greenhouse once a year because that's how often they hire. Very little training is needed on HR's end to ramp them up. This allows for time savings and more accurate usage as the business navigates through schedules, scorecards, profiles, etc.

I have been using Greenhouse for 4 years now. My only wish is the reporting functionality would be a little easier to navigate through. We have demo'd their Events App and it's not the best I've seen so we use another tool and integrate it into our system. I am confident their Product team works diligently to make user improvements every day.

The integration with Google makes it extremely easy to communicate. I love the Open API function. That was a big decision for us in choosing Greenhouse. I love the long list of other tools that can integrate as well as the Open API because I can customize what systems I want talking.
  • User-Friendly. Very little training to get comfortable with the system.
  • Scheduling is a breeze. The integration with Google products makes the life of our scheduler happy!
  • Moving candidates through the workflow is very detailed and easy to navigate. We are able to manage our workflow easily.
  • Events App. We demo'd it and their competition is better at this point. I'd love to see them grow here.
  • We used to have access to Live Chat to troubleshoot. Now we are in a Customer Support queue model. I would love to go back to Live Chat.
  • It's helped recruiting serve as a strategic function to the business.
  • Business leaders can easily align hiring to business objectives.
iCIMS is VERY clunky compared to Greenhouse. I have heard good things about Lever. We demo'd with Lever and Jazz when we were selecting a new ATS and went with Greenhouse. I have heard Greenhouse is more expensive than others and some companies get priced out. When I recommend Greenhouse to people, sometimes they say "I wish, but it's too expensive!"

Do you think Greenhouse delivers good value for the price?

Yes

Are you happy with Greenhouse's feature set?

Yes

Did Greenhouse live up to sales and marketing promises?

Yes

Did implementation of Greenhouse go as expected?

Yes

Would you buy Greenhouse again?

Yes

Well suited for small to medium size companies. Because the reporting is a little clunky, I could see it could be a little challenging to work well for extremely large companies with 100s of roles across continents.

Great for tech-minded people because the UI looks very savvy and tech folks like modern-day UIs.

Greenhouse Feature Ratings

Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
7
Job Search Site Posting
7
Customized Application Form
7
Resume Management
7
Duplicate Candidate Prevention
10
Candidate Search
5
Applicant Tracking
10
Collaboration
10
Task Creation and Delegation
7
Email Templates
10
User Permissions
10
Notifications and Alerts
10
Reporting
6

Greenhouse Support

It was better when it was Live Chat. It's ok now. Our account manager is quick to respond. The support email queue is quick as well. I have no major complaints here.