Groove helps with efficiency, unified brand voice/communication and customer engagement.
April 08, 2020
Groove helps with efficiency, unified brand voice/communication and customer engagement.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Groove
We are using Groove to support our Customer Service initiatives. It is being utilized across our Sales Department - flows help us keep our processes in check and use of templates allows us to share a unified message. We are also able to showcase and make use of the scheduler tool to help customers feel like they have continuous access to our team.
- Flows - easy to use and deploy, keeps processes streamlined
- Templates - unified messaging across the board, saves time
- Scheduler - provides virtual support to all customers
- Would love to see ability to add additional automated actions into flows
- Positive - Ability to mass-communicate with flows/templates
- Positive - Automated actions ensure efficient use of time
Do you think Groove, a Clari company delivers good value for the price?
Yes
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
Yes
Did implementation of Groove, a Clari company go as expected?
Yes
Would you buy Groove, a Clari company again?
Yes