Groove - A Great Outreach & CRM Tool
Overall Satisfaction with Groove
We use Groove to help with both streamlining and monitoring our communication between Account Executives and prospects/customers. Groove is primarily used by our Sales and Marketing Departments, as well as our operations team to measure performance and derive insights. We also use Groove to allow our Account Executives to set up automated communication workflows with their leads and contacts.
Pros
- Automated email/calendar event logging in Salesforce.
- Responsive email workflows.
- Customer success and support team.
- Ease of access to accounts, leads and contacts.
- Relating activities to opportunities.
- Lead matching.
- Training and documentation.
Cons
- I'd like to see Groove be able to Integrate with more third party tools.
- A more advanced method to relate activities to opportunities.
- Segmentation of emails logged as tasks (only logs subject currently).
- Positive: activity tracking.
- Positive: Salesforce data augmentation.
- Positive: lead matching.
- Outreach
Groove is easier to use from a backend perspective and fits our needs more than Outreach. I also prefer Groove's support staff.
Do you think Groove, a Clari company delivers good value for the price?
Yes
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
Yes
Did implementation of Groove, a Clari company go as expected?
Yes
Would you buy Groove, a Clari company again?
Yes
Comments
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