Everything We Need for Sales Engagement
May 15, 2020

Everything We Need for Sales Engagement

Monty Fowler | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Our Account Executive and SDRs use Groove as their primary sales engagement tool. We use it to manage all coordinated outbound communication with our prospects. It helps us conduct tactical campaigns to drive meetings with our AEs and engage prospects early in their buying cycle in a human conversation.

Pros

  • Manages sequences (flows) of email, social, and call touches.
  • Integrates seamlessly with Salesforce without creating a separate data store.
  • Provides a simple and effective interface to manage every aspect of outbound prospecting.

Cons

  • The dialer could use some improvement which I have communicated to Groove and they have scheduled each request as a future feature enhancement.
  • The analytics could be more flexible allowing user customization.
  • I would like to have direct mail as a touch option integrated with Groove.
  • It has allowed us to operationalize and consolidate our approach to outbound prospecting.
  • It has increased our visibility and understanding of how our outbound prospecting efforts contribute to our revenue operations.
Groove is better than Yesware in every way. It functions as advertised without any of the compromises and workarounds that seemed to be a constant annoyance when we used Yesware.
They have a chat tool that allows for near-instantaneous access to a support person. They have been responsive to every request we have made and our CSM has gone above and beyond to help us properly onboard and use the tool.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

I think it is a very good alternative to other, more complex, robust, and costly Sales Engagement solutions (Outreach, SalesLoft, etc.). It is especially good for companies that already have a significant commitment to and investment in Salesforce.

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