Groove For the Win!
June 04, 2020

Groove For the Win!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Our company currently is using Groove across the entire organization, mainly the integration features paired with Gmail.
We have been able to drastically increase our production with regard to maintaining constant communication with our thousands of clients in the most efficient way possible, thanks to Groove's innovative template responses (which are auto-customized when synced with Salesforce), reminder settings, and calendar scheduling features, among others.

We have had one-on-one meetings with Groove's team to explore other Groove service offerings and features (especially the Flows), which are great options for further integration with Salesforce, but currently do not suit our needs at this time. However, it's still a service that we use daily for the Gmail-integrative services, and are grateful to have it!
  • Communication and support.
  • Easy-to-use UI for all features and their website.
  • Seamless integration, no hang-ups or glitches.
  • There have been instances in the past where pulling information from Salesforce for customized fields in email templates fails to work.
  • Groove has had a positive impact on business ROI by decreasing the amount of time necessary to maintain communication with potential and existing customers, granting more time to focus on sales.
  • Groove has also had a positive impact on our ongoing relationship with clients with more efficient follow-up and allowing us to better manage time.
Groove's team is very quick to respond, are efficient and knowledgeable when providing consistent support where needed, and the personal touch of having face-to-face Zoom meetings between our teams helps to garner a closer relationship, which we appreciate.

Do you think Groove, a Clari company delivers good value for the price?


Are you happy with Groove, a Clari company's feature set?


Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?


Salesforce Community Cloud, Salesforce Lightning Platform (formerly Salesforce App Cloud), Harvest, Paycom, Formstack
Groove is well-suited for those who send similarly-worded emails to large groups of individuals, with the ability to make small customized adjustments where necessary to suit the needs of each individual recipient.
Groove's integation with Google Calendar to add customized scheduling links is also very handy!
Lastly, the reminders/delay features on Gmail messages is invaluable when it comes to time management. Thank you, Groove!