Groove is Great!
August 06, 2020

Groove is Great!

Adrian Martinez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove is a great tool that allows me to outbound to a number of organizations efficiently. The reporting allows me to see which templates are the most successful and plan my approach strategically. Our entire US sales org uses Groove and I love the ability for us to be able to share the templates that we see are working the best for us for certain campaigns.
  • Tracking the success and opens of campaigns.
  • Ability to time campaigns to send them out for future dates.
  • Ability to share campaigns with my peers to ensure success for everyone.
  • Support is great and having the chat feature on the website is very simple.
  • The call functionality could use some improvement.
  • The web UI for templates could be cleaner - show me just my templates first.
  • Ability to run reports based on open and success rate.
  • Increase in activity rates.
  • Can be overbearing if not used properly - too many touches within a single org.
  • Better comms between our team with what is working best.
Yesware and Groove provide similar functions in terms of the ability to set up and customize email marketing campaigns. That said, I have found that Groove does provide better insights as well as functionality when compared to Yesware. I also think the call functionality in Groove is stronger than compared to Yesware.
I haven't had many issues with Groove thus far. However, when I have had questions regarding such issues like my plugin to Salesforce not working properly or something along those lines, the chat function on the website was very prompt in their responses and were able to resolve any issues immediately. The fact that they can provide links as well as images makes the process seamless.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

I really enjoy Groove especially - specifically for outbounding. It allows me to have a high touch rate and reach a number of stakeholders within a single or multiple organizations at once and track their responses and open rates. It is less appropriate for individual outreach and does have an unsubscribe button on the button so the recipient is aware that they are being reached out to by a mass marketing tool.