Initial adoption demands a bit of your time if you are a first-time user
December 23, 2020

Initial adoption demands a bit of your time if you are a first-time user

Andrea Valera | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove is used by the entire organization. Student success, student engagement and metrics-driven groups all use Groove. The problems Groove addresses are more efficient and more strategic follow-up with our demographics across the board.
  • Tailored and personalized templates in different languages that can be adopted team-wide, allowing for strategic connection with our audience.
  • Calendar availability at our customers' fingertips (efficient time booking/meetings/outreach!).
  • Internal tracking of communication between us and our customers via our Groove activity feed, which allows for continual strategy development and creation.
  • More classes for first-time users so that we are better able to adopt all Groove has to offer.
  • We are learning the ins and outs of Groove--there is magic in its efficient approach to data consolidation or data presentation for us to think over and adopt. I do however, find that there are too many steps needed for one new trick to be adopted team-wide. Time is critical.

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Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

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I wish I had an easier way of linking Groove to our Salesforce CRM functions, for example. Outreach and tracking are so important to our success, so sometimes I don't quite know how to harness Groove's amazingness with our top CRM.