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Groove - An Imperative Software
February 04, 2022

Groove - An Imperative Software

Olha Kolesnykova | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I use Groove mainly for email templates and syncing emails to Salesforce. Groove addresses the business problem of having to manually type out the emailed information into Salesforce. Groove makes it easy to keep all client communication in one place and makes it easy for coworkers to reference prior communication so that there are no gaps in the knowledge and the client doesn't have to tell multiple people the same thing.
  • Email Templates
  • Syncing emails to Salesforce
  • Viewing Activity Feeds
  • Make it easier to access templates
  • Email Syncing
  • Templates
  • Groove Flows
  • Increased Productivity
  • Greater customer satisfaction & retention
  • More revenue
I think Groove is very easy to use and understand. It has great features that really make life much easier for those using it. I especially like that it houses email templates and those can be accessed when you're drafting an email. I also like how easy it is to sync it to Salesforce and how you can see all the email history between you and the client on the appropriate account, support case, or project!

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Salesforce CMS, GoTo Meeting, Google Hangouts (Classic)
Groove is well suited for every type of business/software company. It does a great job in housing templates, letting you sync emails to Salesforce and establish flows. It's also great to track email and call activity. I can't think of any scenarios where it is less appropriate; I believe it can be used for any type of business.