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Groove makes me efficient and saves me time to focus on what matters!
February 14, 2022

Groove makes me efficient and saves me time to focus on what matters!

Zena Bhana | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We use Groove for outreach and lead retention of applicants for our online degree programmes. This includes making use of the email templates for email engagement, use of flows for mass follow up and maintaining regular touchpoints with leads as well as appointment and meeting scheduling with student advisors.
  • Email templates
  • Email tracking
  • Organisation of leads
  • Scheduling via email
  • Email thread tracking of when emails are opened in different time zones may be better organised for reference later
  • Folders to keep email templates organised are a lacking but necessary feature
  • Accessible tutorials for the more complex functionality such as Flows and Salesforce integration
  • Email tracking
  • Temaplates
  • Flows
  • Increased efficiency and effectiveness
  • Productivity improved
  • Great functionality for user
While the learning curve is slight for the more complex features and requires additional tutorials, learning to use the basic functions of Groove is straightforward. For the more complex features however, the user support via livechat is accessible and prompt to solve basic problems or questions one would have.
The amount of time saved sending individualised emails and tracking it via our CRM in Salesforce is immeasurable. With more time at our disposal, we are able to connect with our leads on the telephone and in webinars as there is more than enough time not spent sending hundreds of emails a day.
Groove is the first product of its kind that I have used and I'm unlikely to switch to a competitor now that I am familiar with its usability.

Do you think Groove delivers good value for the price?

Yes

Are you happy with Groove's feature set?

Yes

Did Groove live up to sales and marketing promises?

Yes

Did implementation of Groove go as expected?

Yes

Would you buy Groove again?

Yes

The ease of which to send marketing updates and outreach to hundreds of leads to be delivered in their specific timezone around the world is a welcomed and necessary feature to stimulate engagement and follow ups. This has enabled us as a team to remain agile, responsive, effective and efficient in our response.