Overall Satisfaction with Guru
Guru is primarily being used by our Sales Development and Customer Support teams to have access to common information so that shoulder tapping is alleviated. Because we're a growing company and bringing on a lot of new reps, it helps those new people find quick answers and have easy access to that knowledge.
- Consolidate group/tribal knowledge
- Makes that knowledge easily accessible from a web browser
- Remind creators of the content to make updates by sending email notifications asking to "re-approve" the knowledge
- Not a whole lot to add here
- Faster employee ramp up
- More engagement by having access to the information needed
We did not review any competitors.