Every team needs a Guru!
October 30, 2019

Every team needs a Guru!

Taylor Paschal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Our primary use is to deliver information to our coaching team. Other departments of the company plan to use Guru in 2020.
  • Organization of resources. Resources can be placed in intuitive categories that are easy to search (as a user) and easy to modify (as an author).
  • Ensuring information is up to date and trustworthy. Guru holds the authors accountable by requiring someone to verify the information.
  • Makes resources accessible. The web app, browser extension, Slack integration, and public cards make the knowledge accessible across platforms so our employees do not have to leave their workflow to find the answers to their questions!
  • Some features of the administrator role could be more autonomous.
  • The ability to set permissions is the best in the business, but I'd love to see it expand even further!
  • Within 30 days of our team-wide Guru launch, nearly 50% of our coaches said that they could find the information they needed in less than 1 minute compared to 9% prior to the use of Guru.
  • Guru has minimized the number of repeat questions. If a repeat question is asked, leaders can answer much quicker with an existing Guru card.
We spent months searching for the right KMS for Noom. Guru was clearly the best on the market!
Our customer support representative, Jamey, provides substantial support. We meet frequently and she provides the resources I need to further support the growth and improvement of our use of Guru.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Guru has become an integral tool for our coaching team. We have such a wide variety of resources in Guru that it supports our coaches and leaders, alike.