Incredible knowledge sharing tool with effective cross-team collaboration capabilities
March 24, 2022
Incredible knowledge sharing tool with effective cross-team collaboration capabilities
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
I like how Guru has helped us manage the most FAQs with an easy to use knowledge base which ensures real-time access to information across our entire organization with improved customer support. Guru is an effective product that allows easy employee onboarding with excellent content management capabilities across all our channels. Easy to create and edit Guru card and it integrates easily with Slack and runs very well on Chrome extension, always available on the go.
- Guru helps manage FAQs with effective knowledge base and real-time access.
- Excellent content management capabilities.
- On boarding new employees.
- Sometimes it seems to be slow on performance but with improvement it will superb.
- It requires administrative overhead to ensure cards are verified .
- Data importation and exportation needs improvement.
- Helps manage most repetitively asked questions with an effective knowledge base.
- Onboarding new employees.
- Excellent content and update management.
- Cross-team collaboration and insight driving tool.
- Real-time access to required information, hence improving customer support.
- Cross-team collaboration and insights for better decision making.
- Easy to create and edit Guru card.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes