User friendly with many 3rd party integrations that make our lives easier.
December 05, 2019

User friendly with many 3rd party integrations that make our lives easier.

Sander Kallshian | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

We use Gusto to handle all of our payroll needs. It is integrated with our timekeeping and HR software for seamless synchronization, and employee access to their own documents (W2, paystubs, etc) is very convenient. This reduces the amount of time management has to spend providing documents, and reduces errors in payroll processing almost entirely.
  • 3rd-party timesheet integrations make processing payroll possible in less than 10 minutes.
  • Employee self-access portals provide documentation without the need to contact HR.
  • Tax payments and deduction management are simple and reduce workloads.
  • No mobile app.
  • Base plan prices have increased.
  • Reduction in time spent processing payroll saves us money.
  • Easy employee management and deduction management saves time.
  • Easy onboarding makes new employees happy.
Gusto is more user-friendly than some of the competition, and the base plans for small business are competitive in price or lower in most cases. Gusto has more 3rd-party integrations than many of their competitors, which is a huge bonus for us. Employee access portals are user-friendly and appreciated.
We always get the support we need, although there have been times when we waited slightly longer for a response than we would have preferred. It may have been due to the nature of our particular support request that it needed to be escalated, causing longer wait times, and in the end it was resolved to our satisfaction.

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Gusto is great for businesses of all sizes, but we find it particularly good for our very small business because it takes care of tasks that we would not normally know about, and does so with very simple explanations. When we have had issues (whether our own fault or not) we have always received the support we needed to get it resolved. At one point we had an issue with tax payments being remitted on a different schedule than was required by our state, and Gusto contacted them to clarify and remedy the error.

Gusto Feature Ratings

Pay calculation
10
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10