Gusto - the new leader in payroll processing
March 28, 2022

Gusto - the new leader in payroll processing

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

My company offers payroll solutions to small businesses. After years of using the other 'leader' in the payroll processing industry, I discovered Gusto. I was pleasantly surprised by Gusto's intuitive interface, ease of use, and very responsive customer service. To top it off, Gusto was less expensive than the other choices.
  • Great user interface.
  • Easy to use.
  • Very good customer service.
  • Nothing comes to mind - I have been extremely pleased.
  • Automated payroll.
  • Filing taxes.
  • Ease of use.
  • Cut payroll processing time 75% across all clients.
Gusto is much more intuitive and easier to use, especially for those who may not have a lot of experience running payroll. Customer service at Gusto is superior to ADP - much more responsive. Reports in Gusto are much easier to find and print when needed. Finally, Gusto is far less expensive than ADP

Do you think Gusto delivers good value for the price?


Are you happy with Gusto's feature set?


Did Gusto live up to sales and marketing promises?


Did implementation of Gusto go as expected?


Would you buy Gusto again?


Typical small business owners have neither the time nor the patience to spend a lot of time finding, learning, setting up, and administering a payroll service. Gusto excels and asking the right questions during setup and getting things right the first time. The interface is very easy to use and allows the small business owner to put payroll on 'auto-pilot' very quickly.

Gusto Feature Ratings

Pay calculation
Benefit plan administration
Not Rated
Direct deposit files
Salary revision and increment management