Item: Gusto
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

We use Gusto to clock in and clock out in order to get paid. Gusto handles the payroll processing for our accountants. Gusto is used for all employees in order to get paid properly.

Pros and Cons

Handles state/federal taxes for each user
Handles direct deposit
The website appears simple enough for users

The Gusto website often times won't load the page you want and will load the wrong page multiple times before it will finally work
Gusto won't allow anyone to manually input a clock out time in the future. It will only accept the current timestamp or a previous timestamp
Gusto sends out multiple annoying emails

Most Important Features

Handles direct deposit
Handles state/federal taxes

Return on Investment

It saves time for the accountants compared to the prior system
It frustrates users more than the prior system

Alternatives Considered

Unanet and Justworks Hours (formerly Boomr)

Gusto is much easier to use than Unanet, both for the users and the accountants. Gusto appears to have additional features than Boomr, but is more annoying than Boomr to use on a daily basis.

Key Insights

Do you think Gusto delivers good value for the price?

Not sure

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gusto go as expected?

I wasn't involved with the implementation phase

Would you buy Gusto again?

ConnectWise Automate (formerly LabTech), ConnectWise Control (formerly ScreenConnect), IT Glue, Microsoft 365 (formerly Office 365), ConnectWise Manage, Webroot Antivirus + Internet Security Complete (SecureAnywhere), Webroot DNS Protection, Cisco Umbrella, Pax8, Microsoft SharePoint, Microsoft Power Automate (formerly microsoft flow), Microsoft Teams, Axcient x360Cloud (formerly CloudFinder), Veeam Backup & Replication, Dropbox, MEGA, KeePass, Adobe Acrobat Reader DC, Cisco AnyConnect, Ubiquiti Networks UniFi, GoToAssist, Blackpoint MDR

Likelihood to Recommend

Gusto appears to be successful on the accountant side because the users who handle the payroll side seem to like this product. Most users do not like using Gusto because of its annoying inconsistencies. It might work well enough if all you need to do is manually input start/stop times without using the clock-in feature.

Users and Roles

60 - Everyone from CIO/CFO to the entry-level Techs use Gusto for tracking their time

Support Headcount Required

Technically no user supports Gusto, so any actual support needs to come from Gusto's own Support Techs themselves. Any easy and basic help needed in Gusto would be handled by our Accountant and/or the 2 Clerks that help with the payroll.

Business Processes Supported

Pays employees on time
Includes 401k options
Tracks PTO accrual and usage

Innovative Uses

Can't think of any

Future Planned Uses

It would be nice to import CW Manage timesheets directly into Gusto

Likelihood to Renew

Since it's already being used and adopted by everyone, there is a high likelihood that we will renew with Gusto. To switch to something else would be a lot of work and would have to be easier and cheaper to even discuss that option.

Products Replaced

Yes - It replaced Boomr. Boomr was just a temporary system while we transitioned to something that could handle numerous employees spread across multiple timezones.

Key Differentiators

Price
Product Usability

The single biggest factor in the decision was simplicity. The previous system was convoluted and required lots of manual input, so we were looking for something that was simple to use from a user standpoint and a payroll standpoint.

Evaluation Lessons Learned

I would want to trial a couple other payroll systems with the actual users because they have to use it everyday. Gusto isn't the best user experience, even though it's nice from the payroll side of things.

Gusto is annoying for users

Overall Satisfaction with Gusto