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Gusto is great!
Updated May 02, 2023

Gusto is great!

Donna Drake | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

Onboarding and Payroll Gusto makes both very easy!
  • Onboarding is super easy for me and my employees.
  • Payroll is easy to enter.
  • Customer service is very quick and friendly.
  • Recently, they have let the ball drop a bit with submitting some state forms on time.
  • Other than this recent issues with timely forms, they have been great!
  • Payroll
  • Onboarding
  • Customer Service
  • Gusto's rates are very reasonable
  • I don't need to have another company for onboarding, which saves money
ADP is more expensive, is more difficult to use, and does not have as good of customer service

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Our day-to-day needs are met with ease. Our employees are able to onboard super quickly and easily, and their pay is consistently delivered. On my end, entering my employee's work times is quick and painless. The fact that Gusto runs in the background with very little thought on my end (other than the recent issue with submitting some state forms in a timely manner), is a testament to how well they do.

Gusto Feature Ratings

Payroll Management
10.0
Pay calculation
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10

Using Gusto

1 - Owner
1 - Gusto is very easy to use. Anyone you assign should do well.
  • Payroll
  • Onboarding
  • Reimbursements
Gusto is easy to use and customer service is fast and friendly. My one hesitation for marking it 10 is the recent increase in cost if your business has employees in more than one state.

Evaluating Gusto and Competitors

  • Ease of Use
I have too many other things on my plate to add struggling with a payroll system to the list. Gusto makes payroll very easy.
n/a

Gusto Implementation

Super easy to implement and use!
  • Implemented in-house
Change management was minimal - None was necessary
  • None - was super easy

Gusto Support

Gusto is very quick to get back to me and customer service agents are friendly.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. The basic support works well for me.
Last year, I ran a payroll with errors (totally our fault - not Gusto's). Gusto was super quick to respond, letting me know how to reverse the payroll, so I could make corrections and rerun it. It was such a relief to not only have a way to correct it but also to have an answer quickly, so I didn't spend much time stressing about what to do.

Using Gusto

Gusto is very user friendly!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Running Payroll
  • Onboarding
  • Reimbursements
  • Some report functions
  • Reporting issues with missing state payments
Yes, but I don't use it