Great PSA tool with amazing features
May 01, 2024

Great PSA tool with amazing features

Lucas Burnett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HaloPSA

We use HaloPSA as our PSA and perform a number of tasks from ticketing, opportunity tracking, sales and involving. We have built many automations within it to streamline and automate a lot of task that would normally be a manual process.

We came from an All-in-One RMM/PSA tool that promised alot but didnt quite deliver. HaloPSA delivers on its promises,.

Pros

  • Ticketing
  • Automation
  • Invoicing

Cons

  • Stock control
  • There are 3-4 different ways to do that same thing
  • Documentation
  • We can triage 70% more tickets in the same time as we did before
HaloPSA is far more polished, cleaner, quicker and has way more features.

Do you think HaloPSA delivers good value for the price?

Yes

Are you happy with HaloPSA's feature set?

Yes

Did HaloPSA live up to sales and marketing promises?

Yes

Did implementation of HaloPSA go as expected?

Yes

Would you buy HaloPSA again?

Yes

Ticketing automation is the biggest advantage we have got from moving to HaloPSA. Being able to have tickets sit in queues and be assigned based on rules or SLA or ticket types have reduced the time it takes to triage and get the right tickets to the right team.

Stock control is an issue in my opinion and needs some work. Its clunky and the way items can be assets etc isnt very clearly defined.

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