Overall Satisfaction with HappyFox Help Desk
Being able to reassign tickets to different departments is one of the most useful aspects. And creating your own smart rules to customize to fit your needs is pretty great. It helps us get a task done though sometimes as many as 4 departments without having to send in entirely new, separate tickets, and allows people on the thread to chime in when necessary, to give information. Also great for setting up auto-tagging for priority criteria, etc.
- Sending a ticket from department to department to department.
- Smart rules that mark as closed, or re-open, etc. based on criteria.
- Set up tagging that prioritizes or assigns tags to things automatically, or assigns to specific workers, etc.
- Their interface is a bit busy and overwhelming sometimes.
- Still getting notified on too many tickets I haven't even looked at, despite our in-house specialist assuring me I don't have any incorrect alerts set up. Seems HappyFox Help Desk is working on this.
- Better multi-dept collaberation
- Faster at resolving tickets internally due to good system
HappyFox Help Desk has more functionality than SupportBee and is better IMO if you have multiple departments working on a single ticket. The SupportBee interface in some ways was simpler, but it also just had way fewer functions. There's a lot of stuff with smart rules you can do in HappyFox Help Desk. Feels like the sky's the limit. It also tracks "time spent on tickets" which can be very useful for management purposes.
Do you think HappyFox Help Desk delivers good value for the price?
Not sure
Are you happy with HappyFox Help Desk's feature set?
Yes
Did HappyFox Help Desk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HappyFox Help Desk go as expected?
Yes
Would you buy HappyFox Help Desk again?
Yes