Overall Satisfaction with HappyFox Help Desk
HappyFox is a transformational cloud-based customer help program, that focuses on improving the satisfaction of clients, through customized engagement. The program has a call center, which records calls, supports real-time chats, and has a call log. Furthermore, has case and complaint management, which provides responses or feedback to the raised questions. Lastly, HappyFox tracks issues, and this is followed by a survey procedure.
- HappyFox supports a live chat, an easy way for feedback and response concerning the raised issues.
- HappyFox conducts progressive surveys, and feedback attained.
- Case management feature is another benefit.
- No campaign management from HappyFox.
- HappyFox lacks performance metrics.
- No email management from HappyFox.
- Through Email support, the company conducts a marketing plan, through sharing of catalogs.
- Survey and feedback are conducted and attained from HappyFox.
- HappyFox supports live chat, an easy way to perfect the satisfaction of clients.
- ClickHelp and Help Scout
HappyFox has a customer tracking gadget or capacity, which acts as a feedback and survey solution. The classification of complaints is another feature that HappyFox embraces. The escalation management has been a suitable experience for HappyFox. Calls and live chat are the immediate communication features that HappyFox deployed, and they are extensively helping us.
Do you think HappyFox Help Desk delivers good value for the price?
Yes
Are you happy with HappyFox Help Desk's feature set?
Yes
Did HappyFox Help Desk live up to sales and marketing promises?
Yes
Did implementation of HappyFox Help Desk go as expected?
Yes
Would you buy HappyFox Help Desk again?
Yes