Complete Customer Support from HappyFox
July 28, 2021

Complete Customer Support from HappyFox

Derrick Ramma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HappyFox Help Desk

HappyFox is a transformational cloud-based customer help program, that focuses on improving the satisfaction of clients, through customized engagement. The program has a call center, which records calls, supports real-time chats, and has a call log. Furthermore, has case and complaint management, which provides responses or feedback to the raised questions. Lastly, HappyFox tracks issues, and this is followed by a survey procedure.
  • HappyFox supports a live chat, an easy way for feedback and response concerning the raised issues.
  • HappyFox conducts progressive surveys, and feedback attained.
  • Case management feature is another benefit.
  • No campaign management from HappyFox.
  • HappyFox lacks performance metrics.
  • No email management from HappyFox.
  • Through Email support, the company conducts a marketing plan, through sharing of catalogs.
  • Survey and feedback are conducted and attained from HappyFox.
  • HappyFox supports live chat, an easy way to perfect the satisfaction of clients.
HappyFox has a customer tracking gadget or capacity, which acts as a feedback and survey solution. The classification of complaints is another feature that HappyFox embraces. The escalation management has been a suitable experience for HappyFox. Calls and live chat are the immediate communication features that HappyFox deployed, and they are extensively helping us.

Do you think HappyFox Help Desk delivers good value for the price?

Yes

Are you happy with HappyFox Help Desk's feature set?

Yes

Did HappyFox Help Desk live up to sales and marketing promises?

Yes

Did implementation of HappyFox Help Desk go as expected?

Yes

Would you buy HappyFox Help Desk again?

Yes

HappyFox will file your complaints, and provide feedback immediately. Further, there is call management, a feature that allows direct call dialing. Network monitoring is another benefit you will encounter with HappyFox. Instant and responsive live chat is also a feature incorporated in HappyFox. Issues are easily raised and they can swiftly be tracked.

HappyFox Help Desk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
9
Subscription-based notifications
10
ITSM collaboration and documentation
9
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
9
Customer portal
10
IVR
9
Social integration
10
Email support
9
Help Desk CRM integration
10