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BigFix - A good tool set that requires investment of time and money to realize the ROI expected
September 08, 2020

BigFix - A good tool set that requires investment of time and money to realize the ROI expected

Mark Hannon | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with HCL BigFix (formerly from IBM)

BigFix is being used across the organization for software deployment and patching purposes as well as asset management information for our end user devices and enterprise infrastructure assets. It centralizes our patching deployment processes as well as our software inventory collection. In addition, we ensure that our asset information is all consolidated into BigFix which we then draw a report out of and use to enhance our CMDB.
  • Software inventory.
  • Patch deployment.
  • Patch review.
  • Customization.
  • Simplified reporting (management level).
  • Guides for administrators to use in their everyday work.
  • Reduced workload for patch administration and deployment.
  • Reduced workload for software deployment.
  • Reduced workload for software inventory.
The functionality seemed greater and the pricing was more advantageous for the firm at the time of purchase. The decision was made due to our business relationship with IBM, the demonstrations provided by several former users of BigFix and the expansive feature set that can be utilized. One thing to note is that each separate set of functionality requires separate licenses, so the cost of implementation can be steep.
While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.

Do you think HCL BigFix delivers good value for the price?

Yes

Are you happy with HCL BigFix's feature set?

Yes

Did HCL BigFix live up to sales and marketing promises?

No

Did implementation of HCL BigFix go as expected?

No

Would you buy HCL BigFix again?

Yes

SolarWinds Server & Application Monitor, SolarWinds Network Performance Monitor (npm), SolarWinds IP Address Manager (IPAM)
BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented.

Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.

BigFix Feature Ratings