Item: HCL Connections
Rating: 9
Author: Kelly Capo

Use Cases and Deployment Scope

We use Connections as a repository and means of communication for internal projects. It is being used by all departments and is a good tool for team collaboration.

Pros and Cons

Connections has an easy to understand layout so if you are new to the tool you can catch on quickly.
The security features are excellent, I feel comfortable that we will not get hacked.
Connections provide a single place to store project docs, pics, emails and to collaborate real-time with your team.

I would like to see better integration with Microsoft email.

Return on Investment

The ROI with Connections is realized once you have completed your first project. Time saved and improved customer satisfaction.
I would like to see better integration with Microsoft email and Google docs.

Usability

I give a high rating overall for Connections. My only issues are with integrating with other apps.

Support Rating

Support is a bit complicated and you have to press many buttons and listen to a menu before you get a human on the phone. The online support is good.

Alternatives Considered

ContactWorld for Salesforce

Connections is better than Salesforce because it has better and easier to use chat, email, and doc sharing features.

Other Software Used

Salesforce App Cloud

Likelihood to Recommend

I highly recommend Connections because it has all the features you would need to create a project and keep all documents in one spot and communicate with your team securely.

Connections is a proven tool for managing complicated projects and keeping your data secure

Overall Satisfaction with HCL Connections (formerly from IBM)