Satisfied Customer
October 25, 2017
Satisfied Customer
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- HeavyBid
- HeavyJob
Overall Satisfaction with HCSS
We use HeavyBid for all of our estimating, and HeavyJob for handling payroll timecards and project diaries. Our company is relatively small, so we don't have "departments" per se.
- The 800-number help line is probably the greatest feature of HCSS. The staff are always knowledgeable and have always been able to fix whatever problem we have encountered.
- The various people of HCSS with whom I have interacted have always been professional, cordial, and knowledgeable. Having the "smarts" is good, but being personable is an added bonus.
- The users group meetings are well done. In addition to the educational benefits, the management of the event itself is always top-notch.
- While I occasionally encounter things that I would like to be able to do differently with HeavyBid, they nearly always are something peculiar to our situation and not necessarily feasible for HCSS to change.
- HeavyJob, for me, is difficult to navigate. (I use it to review project diaries and occasionally time cards.) If I were to actually use it more, or go through training, I'm sure it would be easier for me to navigate.
- Our field personnel use basic functions of HeavyJob (time card, diary, photographs) with no problems, but really use a small part of the capability.