Item: HCSS
Rating: 10
Author: Doyle Potts

Support Rating

I have never had a bad experience or heard of one in 4 years of doing business with HCSS. That is unheard of even with the hurricanes and flooding in Houston area it feels like HCSS was always there and willing to help in every way.

Implementation Rating

I have been fortunate to go to their home office for a program kickoff and to have them visit our offices. Both are incredible experiences.Going to the HCSS home office is simply fun and exciting. Everyone there is excited about their job and their opportunity to share some knowledge and experience. You have to be excited about your future purchase if you go there to do a kickoff with these people.

Having a software professional come to your office is just simply comfortable. You feel at ease with your environment and they come into your place of work and make it feel like they have been there every day with you. They quickly get a feel for how you do things and help adjust your way with the HCSS software to make it seem seamless. You can run with their software at the end of the experience like you have had it in place for months or years.

Use Cases and Deployment Scope

We are daily and hourly users of HCSS products. Every facet of our business runs with and through HCSS products. We use Heavy Bid and Heavy Job to begin planning on jobs and to assist our payroll, we use Heavy Bid and dispatcher to track material and equipment through the progress of jobs. We use telematics to assist managers in controlling units and tracking their use. We use Safety on daily basis to track all of our daily huddles to weekly training and site inspections.

Pros and Cons

Customer Assistance is the first thing you will notice and appreciate about HCSS. Always courteous and knowledgeable about their business. Tech support is a backbone topic with them and it shows.
Software that flows with job information and needs is always present. I enjoy how smooth their products move with actual needs of our company.
Follow through with support and at the end of the day, they take pride in the work done by themselves and our work too.

OEM integration with GPS equipment would be nice if it was easier.

Alternatives Considered

We researched other software companies but none provided the depth of support and knowledge that HCSS brought to the table. HCSS is also always growing and listening to its customers. Customer support seems to remain the backbone of the company that is always striving to grow with the industry.

Likelihood to Recommend

It is well suited for all aspects of construction and transportation fields. I cannot think of a single example of a job that couldn't be enhanced by one of the HCSS products.

HCSS review from a long time user

Modules Used

Overall Satisfaction with HCSS