What's so HEAVY about HCSS
January 23, 2018

What's so HEAVY about HCSS

Daniel Duke | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • HeavyBid
  • HeavyJob
  • HCSS Dispatcher

Overall Satisfaction with HCSS

Their customer service is top notch.
Our company chose to self implement and have had several challenges that were self caused due to this initial choice.
HCSS is primarily used at our organization by our Underground group. The primary product we use is HeavyBid for estimating new projects as well as large change orders on existing projects. While we have licensing for both HeavyJob and Dispatcher also we have not had much success utilizing them to their full potential due to internal company issues. Overall HCSS provides a robust project management solution allowing for the information to flow freely from the estimators to the project teams.
  • HeavyBid integrates well with our accounting system and has reduced my budget development time significantly from our previous software.
  • HeavyJob's ability to capture field information from a mobile device is key to future success in the industry. There are several other platforms which provide the ability to capture field data but to date I have yet to find one as robust and user friendly.
  • HCCS's customer service is the cornerstone of my continued support of the software. I have contacted them several times after hours only to be greeted by a knowledgeable PERSON. The ability to converse with someone who knows the product and how to resolve issues without being on hold or speaking to a computer is invaluable.
  • HeavyJob is not envisioned to be an accounting system by the developers. Eventually more auditing capabilities will be needed.
  • Custom reports are expensive.
HCSS is a flexible system and can be suited to nearly any need. The largest problem I have found is that many users don't know what they want at first and it is fairly cumbersome to change some of the key components the further down the implementation process goes.

HCSS Feature Ratings

Issue tracking & punchlists
5
Photo documentation
9
Jobsite reports
7
Collaboration & approvals
7
Mobile app
8