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HealthStream Review
Updated April 08, 2015

HealthStream Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HealthStream

We use HealthStream across multiple hospitals to assign out and monitor courses for regulatory reasons.
  • It works well to assign out courses for regulatory purposes.
  • We also purchases the competency center, which costs extra, to track on-line demonstration of a course. Staff like this and we don't have paper being shuffled between departments any longer.
  • For the most part staff can use HealthStream easily w/o much instruction.
  • From an administrative point of a view they use an "and" relationship in their database and they need to move to and and/or relationship. So a nurse can work in the ED and hold a second job in the medical/peds. Right now HealthStream doesn't find that nurse and it takes a lot of work to find that 2nd job code on the administrative side. HealthStream should be able to pick that up.
  • It is lacking a 2nd supervisor field to pick up the 2nd job codes that are created which links up to issue number one. Once you find the 2nd job code you can't link it to 2nd supervisor.
  • The HLC/competency center needs alot more programming work. It's a newer program for HealthStream and missing alot needed requests. It needs checklist functionality or some special editable fields and an ability to change rater on the assignments to help the educators.
  • We are just starting a committee to track and document our ROI but overall we run reports quarterly to verify that our employees complete their HealthStream assignments on time to meet requirements so that is meeting our business objects.
I only selected the competency center - prior to my coming on board HS was already selected. I selected the competency center because we already had HealthStream and it only made sense to continue w/ HealthStream.
HealthStream is a good product overall but doesn't have all the bells and whistles that some other products may have but I am guessing you pay more for those other products.

HealthStream Learning & Performance Feature Ratings

Performance Management
5.3
Performance plans
Not Rated
Plan weighting
Not Rated
Performance improvement plans
5
Review status tracking
5
Rater nomination workflow
Not Rated
Review reminders
Not Rated
Workflow restrictions
Not Rated
Multiple review frequency
Not Rated
Reporting
6
Performance and Goals
3.8
Corporate goal setting
7
Subordinate goal setting
2
Individual goal setting
1
Line-of sight-visibility
Not Rated
Performance tracking
5

Using HealthStream

3 - One person has a clinical back ground supporting HealthStream with a BS degree. The other has a HRIS background with a BS degree. Both work as a team to work together. We also have an RN who is working on the competency side as well. We have varied support staff - not on-going - doing administrative work within HS as well.