Heap for Product Managers
April 21, 2021
Heap for Product Managers
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Heap
We use Heap across our entire organization to track front-end metrics that help us understand adoption, engagement, and retention with various aspects of our applications. Heap is our primary source of data for making key product decisions.
- Provides retroactive metrics for things you didn't tag.
- Solid charting interface.
- Easy to create and share dashboards.
- Trying to force the use of wizards for every user.
- Usability bugs - too many rough edges on day-to-day tasks.
- Cumbersome event definition process.
- Increased product adoption.
- Improved engagement with key features.
- Reduced time to diagnose front end errors.
I was not the person who decided to use Heap, but I'm happy with the decision. Heap's ability to support analytics retroactively for any front end events is powerful and allows teams to move quickly. And the included pre-built chart templates are more than enough for most our needs. Compared to platforms like Looker that are more about custom analysis, Heap is easier to learn and get going with.
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
Yes
Would you buy Heap again?
Yes