Heap Experience
September 25, 2021

Heap Experience

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Heap

Our organization is still learning how to use Heap but so far it has been helpful. We use it to investigate product questions like how our users are using the site and what we need to change.
  • Investigate questions
  • Provide support
  • Show results to others
  • Can be difficult to understand how to use.
  • Can be difficult to implement; implementation team was a bit lacking.
  • Improvement of user understanding
They are pretty similar. I wasn't involved in the comparison, but I think either would have met our needs.

Do you think Heap delivers good value for the price?


Are you happy with Heap's feature set?


Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?


Would you buy Heap again?


You should have a good plan for implementation and make sure all the people who need to create reports are involved in the process of setting it up and creating the "events" needed to populate reports. If you want a plug-and-play product, this probably isn't it, but very few analytics products are. Their Support team has been great and quick to answer questions, and they even help build a report for you if you really can't understand it. So far, I've been impressed and I'm excited to learn more about how to use Heap.