Item: Heap
Rating: 10
Author: Verified User

Overall Satisfaction with Heap

Use Cases and Deployment Scope

This is the first tool that allows us to quantify the number of times a specific macro has been used, over any given time period. I really like how you can save queries so that you can pull them up at a later point. The export function also works quite well, and it takes just a few seconds to generate everything you need. The UX is also easy to use. There are many more capabilities that other members of my org use that I'm not familiar with, but just this one feature alone is worth it for me.

Pros and Cons

Pros

Quantify macros by day, week, month, and year
Show trends over time

Cons

I'd like to learn more about the other functionalities of Heap, but not sure where to start.
I'd like to see the macro utilization be linked to specific users or teams, for more specific and actionable insights.
I'd like a way to bulk upload a series of macro IDs, as opposed to inputting them one by one.

Return on Investment

Confirmation that certain macros are being used
Helps quantify impact of automations

Key Insights

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

Yes

Other Software Used

Iterable, Zapier

Likelihood to Recommend

It's well suited for when you want to see exactly how many times a specific macro has been used, over a period of time. This is information that our proprietary CRM cannot show us, so it's become very handy. Less well suited for when you want to tie macro utilization to individual agent performance because there are no unique identifiers.

Comments

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Software That Delivers on Its Promises

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