Heap of help
March 15, 2022

Heap of help

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

I view dashboards and flows that engineers build for me. I haven't been as successful in building reports and funnels. We are using it now to analyze funnels related to sign-up and growth. We also use the dashboards to analyze experiments we're trying with small product changes. We use it to validate design changes.

Pros

  • Funnel building
  • Dashboards
  • effort analysis
  • time spent on tasks

Cons

  • Finding where events have been created on your site - the live site feature has never worked for me
  • Organization of heap events (management), so many colleagues have come and gone and it's confusing to know which is the "correct" event
  • More tutorials on how to do things
  • I was able to improve activation 2.5x after moving a page in the signup flow
Amplitude: I used it a long time ago, the same story of viewing but not creating the platforms. Google: It was too confusing and overwhelming. I think Heap is a better UI and easier to manage.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

Yes

It's worked well when we measure changes in a funnel and find areas of improvement. I like seeing the effort and time spent on a task. Would love to see it build more for growth/experimentation. I usually wait for my engineers to map it and build events based on experiments vs control audience.

Comments

More Reviews of Heap

  1. Home
  2. Product Analytics Software
  3. Heap Reviews
  4. User Review of Heap