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Heaps of feedback on Heap
October 31, 2022

Heaps of feedback on Heap

Or Tamir | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

We use Heap as a no-code dashboarding and analytics tool (mostly) for Marketers. It reduces overhead on our Data Science and Analytics teams as it removes requests for ad hoc analysis and dashboarding that Marketers can relatively easily build themselves in just a few clicks without having to rely on a Data Analyst build it out in something like Tableau.
  • Dashboards
  • Analytics
  • No code dashboarding
  • Could implement gamification to augment habit and frequency of using Heap features
Tableau offers more advanced features, but at a much higher cost across all dimensions: price, difficulty of implementation and integration, onboarding effort, prior knowledge required, etc.

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

Yes

Any type of data analysis should first be attempted in Heap. First and foremost, it brings data users closer to data analysis - that's always a good idea in a data-driven organization! Second, it helps Marketers not only to become more data savvy, but also to ask better questions that could be answered with data.

Using Heap

ProsCons
Like to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Dashaboards
  • Analysis
  • Charts
  • Nothing, really
Yes, but I don't use it
Heap's very easy to pick up and just play around with. People who are used to more structured onboarding flows might struggle, but once you get over that initial fear of the unknown, you find that Heap's benefits become readily apparent quite quickly!