Item: Heartland Payroll+
Rating: 10
Author: TINA LARSSON

Use Cases and Deployment Scope

We use Heartland Payroll for our whole organization. It is a great payroll service. I really appreciate the personal service, the fixed payroll fee as opposed to an initial low fee followed by large increases, and the fact that we do not get sales calls from them. Highly recommend Heartland Payroll.

Pros and Cons

Personal service
No sales calls
Payroll fees are as promised

The payroll online platform is not the best

Return on Investment

I do not know

Alternatives Considered

We have used both Paychex and ADP and find them to be annoying. They both share your information so we get constant sales calls and emails for all their products and we can never get rid of them because they do not have an unsubscribe option. They do have better online platforms though. We selected Heartland Payroll to support Shannon L., who is the best.

Support Rating

Heartland Payroll has impeccable support, quick response time, and overall very personable interactions.

Key Insights

Do you think Heartland Payroll+ delivers good value for the price?

Yes

Are you happy with Heartland Payroll+'s feature set?

Yes

Did Heartland Payroll+ live up to sales and marketing promises?

Yes

Did implementation of Heartland Payroll+ go as expected?

Yes

Would you buy Heartland Payroll+ again?

Yes

Other Software Used

QuickBooks Online, Contactually, by Compass, Zoom Video Webinar

Likelihood to Recommend

Heartland Payroll is well suited for small to medium businesses. As a small business owner, I find the personal service is a value add, which I appreciate and prefer. Since the online technology platform is not the fastest and best, I would imagine that it would be less suitable for large corporations.

Heartland Payroll is a payroll to my heart!

Overall Satisfaction with Heartland Payroll