Helps solve most every business need
June 03, 2021

Helps solve most every business need

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HelpCrunch

We have many business units that have dedicated product centric sites for various client types. We deployed HelpCrunch initially in-house to evaluate different use cases that it could potentially serve. Then it was rolled out in prod, live on a couple of client facing sites where it helped solve a bunch of business challenges we couldn't fix using some other platforms. The need for our customers to be supported across different time zones is the most important problem that we solved using this solution.
  • Easy distribution of live chats across multiple agent types.
  • Effective time of day treatment.
  • Multi lingual support.
  • It needs additional training resources.
  • End user support is not the greatest.
  • Cost effective.
  • Good structured reporting.
  • A good contact management solution.
  • Great price point.
  • Effective self service platform.
  • Good alerting solution.
  • Intercom
It is much better than most alternatives available. After doing an initial evaluation with competing solutions, this ended up checking most boxes covering [the] majority of used cases.

Do you think HelpCrunch delivers good value for the price?

Yes

Are you happy with HelpCrunch's feature set?

Yes

Did HelpCrunch live up to sales and marketing promises?

Yes

Did implementation of HelpCrunch go as expected?

Yes

Would you buy HelpCrunch again?

Yes

Pros:
- It is very easy to deploy out of the box.
- Has good integration with most large scale platform and Operating Systems.
Cons:
- Because it is SaaS based, the used cases are very specific.