Helps solve most every business need
June 03, 2021
Helps solve most every business need
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with HelpCrunch
We have many business units that have dedicated product centric sites for various client types. We deployed HelpCrunch initially in-house to evaluate different use cases that it could potentially serve. Then it was rolled out in prod, live on a couple of client facing sites where it helped solve a bunch of business challenges we couldn't fix using some other platforms. The need for our customers to be supported across different time zones is the most important problem that we solved using this solution.
- Easy distribution of live chats across multiple agent types.
- Effective time of day treatment.
- Multi lingual support.
- It needs additional training resources.
- End user support is not the greatest.
- Cost effective.
- Good structured reporting.
- A good contact management solution.
- Great price point.
- Effective self service platform.
- Good alerting solution.
- Intercom
It is much better than most alternatives available. After doing an initial evaluation with competing solutions, this ended up checking most boxes covering [the] majority of used cases.
Do you think HelpCrunch delivers good value for the price?
Yes
Are you happy with HelpCrunch's feature set?
Yes
Did HelpCrunch live up to sales and marketing promises?
Yes
Did implementation of HelpCrunch go as expected?
Yes
Would you buy HelpCrunch again?
Yes