Overall Satisfaction with Helpshift
Helpshift is not used by an entire organization, but by my company, basically the agents who provide customer service for the operational part of the product, who have to explain flows, invoice details and things like that.
- FAQ
- triggers by Google extensions
- customer service
- chat priority
- It has bugs but they are fixed quickly.
- customer service
- distribution of chats by queues
- priority possibility
- view chat history
- fast customer service
- greater tpr control
- c-SAT
- Zendesk Chat (formerly Zopim)
Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times.
Do you think Helpshift delivers good value for the price?
Yes
Are you happy with Helpshift's feature set?
Yes
Did Helpshift live up to sales and marketing promises?
Yes
Did implementation of Helpshift go as expected?
Yes
Would you buy Helpshift again?
Yes