Every day more disappointing

Heroku is becoming an average platform with poor support [in my opinion]. Since the acquisition, [I feel] Heroku has put aside engineering quality. Additionally, the support people, [not] only they are not helpful, [I believe] they actually are giving completely [inaccurate] and dangerous advice. Our database has been under attack for days. Heroku support has been telling us there is nothing to worry [about] despite very suspicious Postgress 28000 errors, from external services (bots) trying to hit and get access to our database. I am still waiting for Heroku to tell us how to best solve this or at least how to change the name of our database with no disruption. In the meanwhile, our website is struggling with the consequences of this 'force brute' attack. [I would] not trust Heroku's support advice.