Great Customer Service/Knowledge Articles/User Experience!
May 25, 2021
Great Customer Service/Knowledge Articles/User Experience!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Hexnode UEM
We use it for device management, both for mobile phones and tablet kiosks. We are using Hexnode UEM for a few users in each of our departments at the bank I provide IT services for. Hexnode UEM helps us manage all of our mobile technology easily through one portal and helps us stay in compliance with our security guidelines.
- Customer support
- Device management
- Knowledge articles
- More features
- Better integration with iOS
- More security compliance reports
- Usability
- Documentation
- Ease of access
- Increased security compliance
- Improved inventory granularity
- Minimal intrusion for end-users
ManageEngine was confusing and hard to get support from, in my experience. We use other products from ManageEngine and it is always a headache to get a hold of them. Hexnode UEM is two clicks and you are talking to someone on their live chat pretty much all day. ManageEngine did not have nearly as much documentation that was as comprehensive and understandable as Hexnode's, either.
Do you think Hexnode UEM delivers good value for the price?
Yes
Are you happy with Hexnode UEM's feature set?
Yes
Did Hexnode UEM live up to sales and marketing promises?
Yes
Did implementation of Hexnode UEM go as expected?
Yes
Would you buy Hexnode UEM again?
Yes