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Hip or not? Hipchat messaging
Updated October 31, 2016

Hip or not? Hipchat messaging

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

Hipchat is being used by the engineering, product, and data teams, only these departments and not across the whole organization. Hipchat quickly allows coworkers to communicate, send documents, and screenshots. While emails tend to clutter the inbox and contain longer essays, hipchat allows for quick informal check-ins and conversations through instant messaging. In a quiet office, it helps team-building where co-workers can have little conversations on the side.
  • Hipchat allows me to "call" on different people in the department by the @ sign.
  • Hipchat allows me to create different rooms for projects so I don't have to remember who's doing what, rather label the item based on the project.
  • Hipchat provides a myriad of communication methods where I can add emojis to messages. It strikes the balance of informal in a business setting.
  • Hipchat loads and presents attachments well.
  • Hipchat could organize its messaging UI better, the side panel isn't my favorite.
  • Hipchat could provide more granularity to its notification - it currently has three settings. One suggestion would be to provide different chimes for different rooms or people.
  • Hipchat sends a notification when I'm not logged in and I receive a 1-on-1 message, these messages could be batched instead of individual emails.
  • Hipchat sometimes doesn't authenticate my login correctly. Losing communication between the team makes teamwork hard.
Hipchat works about as well as the other products (Skype and Google Chat). The other products have the advantage of video chat embedded into the system. I couldn't see HipChat as a stand alone product, we mainly use it because it matches with other software like JIRA, though Hipchat does have more emojis and a conversational tone.
Hipchat is great as a companion to JIRA providing quick communication among technology teams. However I haven't seen how this platform really differs from Skype or Gchat. I couldn't see HipChat as a stand alone product. To make it stand alone, I would like to see a simpler UI design and a directory to call-out different co-workers. Maybe a status update so I know who to talk to and when.

HipChat (discontinued) Feature Ratings

Project Management
Not Rated
Mobile Access
Not Rated
Search
Not Rated
Communication
8.3
Chat
9
Notifications
8
Discussions
8
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
File Sharing & Management
8.0
Video files
8
Audio files
8
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Using HipChat

HipChat is fairly easy to use with a couple hiccups here and there. Overall it functions as a simple chat communication for technology teams. It integrates well with other systems Atlassian provides such as JIRA.
ProsCons
Relatively simple
Easy to use
Technical support not required
Well integrated
Convenient
Feel confident using
Familiar
None
  • The chat system for HipChat is really easy to use. I could quickly attach files, send messages and view messages.
  • HipChat made it easy to create new chat rooms.
  • Hi
  • Hard to flow through all the different people and conversations having at the same time.
  • Adding a person to the current chat discussion is hard.
Yes, but I don't use it

HipChat Reliability