Item: HipChat (discontinued)
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

It is only used in our product engineering division. We use hipchat for more informal conversations that require more back and forth communication in a more rapid way than email can provide. It helps with collaboration with distant colleagues as an alternative to face to face contact. I find it helpful.

Pros and Cons

Back and forth communication for debugging technical problems
Group chat allowing a team to collaborate and stay on the same page
Debugging chat rooms, where you can come and request help without specifying a person

Client to access the hipchat APIs allowing more automation
Easier way to make hipchat bots to do simple tasks
Spontaneous rooms that automatically disappear after a fixed amount of idle time for impromptu conversations among multiple people

Alternatives Considered

Lotus Notes

This is so much better than Lotus Notes! The UI, especially the dark theme is way better in speed/responsiveness as well. I like the ability to silence notifications If I want to, as well as having all of my chats in one tabbed window instead of individual windows for each chat.

Likelihood to Recommend

Well suited for a technical team, less well suited for more administrative departments where email is better. For questions that are longer form Hipchat usually is improper; if someone was to forget to reply to a hipchat then you have to awkwardly remind them of your question. Email is better as it is easier to reply to an email later than hipchat.

Love HipChat, highly recommend!

Overall Satisfaction with HipChat

Use Cases and Deployment Scope

Pros and Cons

Alternatives Considered

Likelihood to Recommend

HipChat (discontinued) Feature Ratings