Love HipChat, highly recommend!
June 30, 2016

Love HipChat, highly recommend!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

It is only used in our product engineering division. We use hipchat for more informal conversations that require more back and forth communication in a more rapid way than email can provide. It helps with collaboration with distant colleagues as an alternative to face to face contact. I find it helpful.
  • Back and forth communication for debugging technical problems
  • Group chat allowing a team to collaborate and stay on the same page
  • Debugging chat rooms, where you can come and request help without specifying a person
  • Client to access the hipchat APIs allowing more automation
  • Easier way to make hipchat bots to do simple tasks
  • Spontaneous rooms that automatically disappear after a fixed amount of idle time for impromptu conversations among multiple people
This is so much better than Lotus Notes! The UI, especially the dark theme is way better in speed/responsiveness as well. I like the ability to silence notifications If I want to, as well as having all of my chats in one tabbed window instead of individual windows for each chat.
Well suited for a technical team, less well suited for more administrative departments where email is better. For questions that are longer form Hipchat usually is improper; if someone was to forget to reply to a hipchat then you have to awkwardly remind them of your question. Email is better as it is easier to reply to an email later than hipchat.

HipChat (discontinued) Feature Ratings

Mobile Access
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Video files
Audio files
Not Rated
Access control
Advanced security features
Integrates with Google Drive
Not Rated
Device sync