An intern view on HipChat
June 30, 2016

An intern view on HipChat

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

Hipchat is used across the whole organization in my company. It is used to exchange with collaborators, pinging them or sending funny links, to more serious use where we talk about the current jobs and current situations. This is done by creating rooms and calling the affected people. It is extremely valuable because it leaves a trace of these conversations, the search feature is then very useful to find already solved problems.
  • Provide the possibility to talk in rooms or in private, tagging other people to give them instant notifications.
  • The search feature allows to search for key words in previous converstaions, to find previously solved issues.
  • A user can connect from any device using any OS, which makes is super easy to connect instantly, wherever he is.
  • Less bugs on the Linux version. I installed the version 4 and got many issues (using Ubuntu 12). I had to go back to the older version to stop that from happening.
  • Make the search button for all conversations and rooms more accessible, in the first page. We currently have to open a conversation, search there, and then change your search to cover all rooms and people.
  • Better and more secure video conference capabilities. We currently have to switch to other software when this is needed. We can also allow people without a HipChat account to access these conversations with the link.
HipChat compares favorably in almost all features, since it is a more serious option allowing to exchange in groups or in private. The only issue is that its video conferencing capabilities will always be less perfomant than those of Google and Skype. The optimal scenario would be to integrate both together, since we are doing it manually anyway.
It is well suited for easy and small talk. It is the best way to exchange privately with your colleagues. But sometimes it feels less approriate to use for more serious use like collaborating on the job. This can be seen when people make typos and don't double check the grammar, since it is an instant messaging software, but this makes it harder to search for previous issue using key words.

HipChat (discontinued) Feature Ratings

Mobile Access
Internal knowledgebase
Video files
Access control
Advanced security features
Device sync