Hire Right Review
March 27, 2017
Hire Right Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with HireRight
HireRight is being used by some of our clients as their background checking vendor. Either this is integrated with the ATS, or my team sends out a link to candidates for employment and they have to fill in that link. Not every client we work with uses it, maybe 10-15%. It is used to make sure the clients are making sound, compliant hiring decisions.
- We've never had an issue with integration, this seems to be working well. It's a strength because we can't afford time lost on IT issues.
- It is nice that they have an online instant chat function, for when we need answers ASAP, so we can continue with the process and appease our customers
- The background checks themselves are aesthetically pleasing, which makes it easier to review results.
- Customer service, as the lowest level doesn't always seem to have the same or similar responses. Some will say they can do certain things and some will say they cannot.
- Account management for one particular client was terrible. Anytime we asked for her assistant she referred us to the customer service email. This client paid for the account manager and there was no value-add for having her.
- Mistakes were often made with international education checks. Often times we had to collect our own information or documents. Many times I noticed incorrect phone numbers being reached out to.
- There hasn't really been any positive impact. HireRight usually does its job but not in a way where it is a huge value add.
- There were times when we reviewed the notes in HireRight and noticed them reaching out to incorrect numbers, or we did our own calls our to complete verifications and they were done within minutes, while Hire Right took a day.
- first advantage, sterling, certiphi, Universal Background Screening, ADP, Orange Tree, Carco, GIS and Aurico
I have worked with over 20 background vendors, and believe HireRight is somewhere in the middle of the pack. My colleagues have had more hands-on experience with them lately, and have informed me things are getting better when it comes to verifications and customer service. Typically when a client comes to us, they already have HireRight as their vendor, however, we haven't felt the need to recommend a switch away yet.