Product ok, but be prepared for whacky price changes (last one 60%+ increase)

PROS: Product ok, but be prepared for whacky price changes (last one 60%+ increase) The product is ok, but their release of new features is so slow and not keeping up with the competition. Looking around at alternatives and comparing features, you can see Hiver is lacking in so many areas. NEGATIVES: They constantly change their plans and doing this means huge price changes. I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes its plans drastically every so often and forces existing customers onto these new plans. Yes, this of course is their right since it's their product, but how can they justify wild price increases like 62%? No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen.

Support is there, can be slow at times.

Easy to use