Social media management made easy with Hootsuite
July 08, 2022

Social media management made easy with Hootsuite

Prince Mishra | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Hootsuite Pro

Overall Satisfaction with Hootsuite

With the help of Hootsuite, we manage and monitor multiple social media profiles in one place. We post updates about our company and reply to queries posted by users on various platforms like Twitter, Facebook, LinkedIn, etc. Moreover, with the help of Hootsuite, we schedule posts in advance so that we can maximize the reach. Hootsuite also allows us to analyze how we are doing in our social media campaigns. Detailed data analytics is available which is really helpful. Apart from social media handling, Hootsuite allows our team to work in close collaboration with full efficiency.
  • Handling of various social media pages
  • Customer service management
  • Effective team collaboration
  • Detailed data analytics
  • Schedule posts in advance
  • Easy to learn and use
  • Increase the number of social media accounts for a team.
  • Increase the number of individual analytics report from 1000 to 1500.
  • Improve the efficiency of automation of posts.
  • Increase the time for which conversations are stored in the system.
  • Increased the ROI on paid media campaigns by 30% for year 2021-22.
  • Team collaboration has increased resulting in less frustration and minimal communication between team members.
  • Improved the customer retention by proper management of customer relationship.
The support and customer service are beyond words. They are ready to help you at any step 24x7. Moreover, they can be reached via email, phone number, or direct chat. I never had any issues with their service. I always got a prompt reply to any doubts or queries. They are always ready to help you if you don't understand any feature of the platform or have any doubts regarding customers.

Do you think Hootsuite delivers good value for the price?

Yes

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

Yes

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

If you want to manage your social media profiles in an efficient and clutter-free manner, nothing can beat Hootsuite. It is a seamlessly user-friendly platform for post scheduling and customer conversation management. It suggests the best time to post relevant hashtags to maximize the reach. Hootsuite is not suitable for Instagram posting. You can't post as reels on Instagram. I think it can be improved and updated.

Hootsuite Feature Ratings

Boolean keyword searches
7
Filtering out noise/spam
8
Sentiment analysis
6
Broad channel coverage
8
Content planning and scheduling
8
Audience targeting
7
Content optimization
8
Workflow management
6
Automated routing and prioritization
7
Customer interaction histories
8
Bulk actions
7
Lead generation
7
Content marketing
8
Paid media management
7
Campaigns and promotions
9
Twitter
8
Facebook
9
LinkedIn
8
Instagram
6
Pinterest
7
YouTube
8
Campaign success analytics
8
Real-time tracking
7
Competitor analysis
8
Role-based user permissions & privileges
8
Mobile access
7