Hopin, an expensive platform with place for improvement
April 06, 2022
Hopin, an expensive platform with place for improvement
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Hopin
We use the product for our monthly virtual events. So far, it's the best platform we could find on the market.
Sometimes the platform has technical issues, which are pretty difficult to be detected and fixed. This can be disappointing for our users.
The communication with Hopin account manager is nice, we touch base regularly.
However, their customer service failed on understanding an issue we explained during an event.
Sometimes the platform has technical issues, which are pretty difficult to be detected and fixed. This can be disappointing for our users.
The communication with Hopin account manager is nice, we touch base regularly.
However, their customer service failed on understanding an issue we explained during an event.
- Live stream
- Networking option
- Integrations
- Ticket sales - they don't provide an invoice with details to clients (most of them are corporate)
- High prices
- Technical issues during events
- negative: due to the tickets invoice issue, we had to move the ticket sales to a different platform. This creates confusion for our users
- positive: lead generation - the reports are very easy to be downloaded, so sponsors are happy
- negative: technical issues are critiqued by the attendees.
- positive&negative: they have integrations with other platforms like Restream. We choose that external service because Hopin is very expensive for the same service.
Do you think RingCentral Events delivers good value for the price?
No
Are you happy with RingCentral Events's feature set?
No
Did RingCentral Events live up to sales and marketing promises?
Yes
Did implementation of RingCentral Events go as expected?
Yes
Would you buy RingCentral Events again?
Yes