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Easy to use, valuable tool
September 28, 2021

Easy to use, valuable tool

Becky Jewell Laughton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

We use it for heat mapping our web app. It helps us know where customers are navigating and clicking on various areas of our web app (we have a mobile app in addition to the web app)
  • Heatmapping
  • Layout/navigation
  • Behavior recordings
  • Heatmapping over time, or time graphs
  • Heatmapping
  • UI Analytics
  • Web release integrity
I've really liked Hotjar for our web app and haven't had a need to look for other products. We've used Hotjar for three years and it gets us the answers we need for our web app UI changes or releases. I've really enjoyed using it.

Do you think Hotjar delivers good value for the price?

Yes

Are you happy with Hotjar's feature set?

Yes

Did Hotjar live up to sales and marketing promises?

Yes

Did implementation of Hotjar go as expected?

Yes

Would you buy Hotjar again?

Yes

Intercom
It's useful for installing on a website, web app, or an eCommerce site to know where customers or users are navigating to, what they are clicking, and if new products or new releases are performing as anticipated or not as anticipated. Very easy to use. I think it would be appropriate for any web app, and maybe less appropriate for out-of-the-box eCommerce sites where a team cannot affect UI very easily. It's good if you can move quickly on your own UI.