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Great user behavior visualization platform!
September 30, 2021

Great user behavior visualization platform!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

Hotjar is used for heatmaps and screen recordings to help give us insight into how users are interacting with our site. It's used by the product team so they can see exactly how what they build is being used, ultimately allowing for quicker iteration. It addresses our need of where Google Analytics falls short.
  • Heatmaps
  • Screen recordings
  • Behavior visualization
  • Video rendering issues
  • Free plan limits
  • Heatmaps for pages with menus aren't always clear
  • Heatmaps
  • Screen recordings
  • Behavior visualization
  • Quicker product improvements
Google Analytics is a much more robust platform than Hotjar, but works great as a complement to Google Analytics - in other words, it was a matter of choosing both, not either/or. While there are workarounds for them on Google Analytics, heatmaps and screen recordings are much more intuitive on Hotjar.

Do you think Hotjar delivers good value for the price?

Yes

Are you happy with Hotjar's feature set?

Yes

Did Hotjar live up to sales and marketing promises?

Yes

Did implementation of Hotjar go as expected?

Yes

Would you buy Hotjar again?

Yes

Google Analytics, Google Workspace (formerly G Suite), GitHub
Hotjar is a valuable tool for gaining insight into user behavior, with the most useful features being heatmaps and screen recordings. It works well as a complement to Google Analytics, and for its price, it's worth it. If your site has plenty of menus, dropdowns, or modals, it might not be the best option for you.