10/10 recommend Hotjar
July 08, 2022

10/10 recommend Hotjar

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

We currently use Hotjar to gather survey information on our acne line for Aloette.com. We are trying to understand who has and hasn't used the products as well as offering a discount to anyone who participates in the survey and enters their email. We utilize these insights to inform our overall marketing decisions on our acne line.
  • Reporting
  • Survey Set Up
  • UX and UI
  • Expand product offering
  • Customize design
  • More survey template options
  • Survey
  • Data collection
  • improving customer experience
  • Only positive ROI
I have not used any other services and only used Hotjar so I cannot say how this service compares to others in their vertical. I have used Survey Monkey and I have found that their survey templates do not match that of Hotjar's. I also think that the reporting/tracking is more straightforward than that of Survey Monkey. I have recommended Hotjar to many other professionals in my network.

Do you think Hotjar delivers good value for the price?

Yes

Are you happy with Hotjar's feature set?

Yes

Did Hotjar live up to sales and marketing promises?

Yes

Did implementation of Hotjar go as expected?

Yes

Would you buy Hotjar again?

Yes

Hotjar has been incredibly well suited for surveys to gather customer data and insights. The user experience is very easy and intuitive. I think we could definitely develop additional surveys for other product categories to inform our new product development strategy as well as gather insights from our customers on overall site usability and experience.