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Improve the user experience with Hotjar
July 06, 2022

Improve the user experience with Hotjar

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

We used Hotjar to analyze the user behavior on our website and improve the user experience as much as possible. This improvement process will never end as we develop our product day by day. We used it to give more accessibility to our users to find what they need quickly. The enhancements helped us to attract more customers!
  • Heatmap
  • session recording
  • use AI to suggest helpful and insightful changes
  • Heatmap
  • session recording
  • our customers increased by 1%
They have a user-friendly website and product and the accuracy of the feature and also more development feature

Do you think Hotjar delivers good value for the price?

Not sure

Are you happy with Hotjar's feature set?

Yes

Did Hotjar live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Hotjar go as expected?

I wasn't involved with the implementation phase

Would you buy Hotjar again?

Yes

There is a situation where they think that they have a great website design that matches the standards but in reality, they can not see it in practice. they have some bad feedback from their customers and clients. But do not know what is the problem and how they can improve and fix the user experience.