An awesome tool to know how your users are using your digital product
July 06, 2022
An awesome tool to know how your users are using your digital product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Hotjar
We were looking for a tool to have a subjective analysis of our website like heat maps, session recordings etc. These are critical for us as product team to see how the website is being used and how can we bring about changes to increase engagement and conversions. Business problems like lower conversions, higher acquisition costs due to high bounce rate etc were burning issues which were able to pinpoint to certain problem areas using Hotjar and thus being incremental improvements.
- Session recordings
- Heatmaps
- User feedbacks
- Sometime heatmaps are a little off the actual design
- UX could be a little better for session replays
- Would love to see frustration and rage clicks
- Session replay
- Heat map
- Surveys
- We were able to increase engagement of our landing pages
- Bounce rate was reduced
- Very little impact on page load time due to script
Hotjar was relatively more known to the team and they had past experience as well with the tool which made the adoption relatively easier. As such we didn’t find a lot of difference between the two tools when it comes fulfilling our use cases so for us specifically both were good tools to consider.
Do you think Hotjar delivers good value for the price?
Yes
Are you happy with Hotjar's feature set?
Yes
Did Hotjar live up to sales and marketing promises?
Yes
Did implementation of Hotjar go as expected?
I wasn't involved with the implementation phase
Would you buy Hotjar again?
Yes