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Hotjar - a great way to keep tabs on web ux
July 09, 2022

Hotjar - a great way to keep tabs on web ux

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

We use it to monitor user experiences on our website and gather feedback. We also use it to gather feedback from our members as they use our new membership portal. The intel we gather helps us to determine what is working and not working and to show results to leadership.
  • Provide survey's of user experience
  • Provide automated reports for each survey filled
  • Data for review
  • I don't have any issues to report
  • Setting up survey's for web visitors
  • Gathering data on UX
  • helped us keep tabs on our website ux
  • helped us determine if our member portal was easy to use
  • helped us determine what new features we should add

Do you think Hotjar delivers good value for the price?

Yes

Are you happy with Hotjar's feature set?

Yes

Did Hotjar live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Hotjar go as expected?

I wasn't involved with the implementation phase

Would you buy Hotjar again?

Yes

Hotjar is very well suited to monitoring your web traffic user experience and surveying your users. You can gather feedback on any web-based experience and use it to make informed decisions about what to change, improve, add to your product roadmap, etc. Hotjar should not be used as your sole Customer Service interface. It captures data passively for planning, not individual reaction.